Customer care software design is an achievement of advanced science and technology. The advent of this software has helped many businesses solve difficult problems in customer management and customer care. The key to success of a business lies not in product quality but above all, customer satisfaction.
Introduce customer care software
Customer care management software has the following advantages:
+ Business situation management: Control of new customer lists, existing customer lists, measures to increase potential customer information.
+ Manage employee’s work: Set up a list of employees’ jobs, Warn the actual situation of job performance and work efficiency of personnel.
+ Friendly and user-friendly: compatible on all devices (Phone, Tablet, Laptop …), user friendly.
+ Implement data import function: Reports allow importing excel data file in the displayed lists.
+ Cost savings: Optimize activities with CRM solutions
+ Improve the progress: The work is handled and done most effectively
+ Increasing the value: unexpected revenue increase in the shortest possible time
+ Instant effects: Just press the button your message will be sent to millions of customers.
Features when designing customer care software
1. Management features and customer care
– Cost savings: Optimize activities with CRM solutions
– Improve progress: The work is handled and done most effectively
– Increasing the value: unexpected revenue increase in the shortest possible time
– Instant effects: Just press the button your message will be sent to millions of customers.
2. Schedule feature
+ Schedule a call for customers
+ Make an appointment to meet customers
+ Schedule work to be done
3.Integrated IP PBX
Customer care software helps you record call history, display customer information when a call comes in, make a call by “click to call” directly from CRM, no need to dial a phone number.
4.Automation marketing
Automatically send email, sms happy birthday to customers. Set up Notify, Email, SMS scripts automatically for departments according to the workflow. Set up Automation for customers automatically according to predefined scenarios
5.Manage on Mobile App
Update customer information via App Mobile. Mobile App design automatically sends emails to customers. Enter orders directly, arrange schedules, manage sales staff right on the phone.
Benefits when designing customer care software
– Building a professional and sustainable corporate brand image
– Create a professional working environment, increase coordination among departments (Marketing + Custome + Services)
– Cut back, save management time, improve working efficiency
– Market expansion: CRM software helps businesses have more business markets
– Finding new customers: Sales management software is an effective tool for employees to find potential customers and convert them into real customers.
– Centralized management: The databases are managed by CRM and centralized on the server. This helps data information to be safe, secure and avoid the risk of loss.
– Increasing service: Better customer care, improve and maintain relationships with customers
– Easy to change, suitable for many types of business, different management processes
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