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CRM customer management software
Nowadays, in the life when many services are launched to meet the needs of customers to promote business activities of companies, customer management software businesses, the most important thing is to find and understand. about customer needs. Therefore, the customer survey activities of companies and businesses are carried out daily to always capture the needs of customers.
However, the survey is quite difficult when they have to let employees or hire students to go to each house or go to crowded places to conduct opinions, but with the current technology era, the emergence of Customer feedback software makes businesses’ work more efficient and effortless.
The introduction of customer survey software has helped businesses organizations to be more convenient in their work to achieve their goals faster in their work.
CUSTOMER MANAGEMENT SOFTWARE
Customers are the biggest source of profits for businesses and companies, the more customers the greater the profit. However, when the number of customers increases a lot, there are some difficulties that businesses and companies often face, here are a few reasons why businesses need customer management software tools:
- There are too many customers, each employee manages a type, customer management is not focused, difficult to find old customer information.
- Employees who are absent from work often bring with them customers.
- Lost contact information for old customers.
- Using your business customer management software will manage leads as well as manage opportunities and more.
- Maintain long-term relationships with customers to facilitate other business activities.
So how to store, consult and manage customer information most effectively? Joint Stock Company and Services we have launched software products to provide managers with a comprehensive solution for customer management software.
FUNCTION OF THE MANAGEMENT SOFTWARE CUSTOMER
Customer management
- Manage customer information such as name, age, phone number, email, address …
- Classifying customers by age, gender, region …
- Filter customer data effectively by criteria: customer code, phone number, data manager …
- Customer data is arranged scientifically, easily searched by many different filters such as region, type of business …
- Manage customer transaction records or categorize customers according to different criteria.
- Manage appointments with customers.
- Use customer service management.
Customer care
- Analyze customer needs through opportunities, deals, contracts.
- Send customer care letters, product recommendations, happy birthday.
- Make appointments, work schedules with customers.
Marketing management
- Create marketing campaigns by email, SMS to customers.
- Email marketing.
- Automate marketing campaigns by week or by month.
- Assess potential customers, thereby assessing the effectiveness of each marketing campaign.
Employee manager
- Manage employee information list
- Manage each user corresponding to each employee
- Manage which emp
- loyees take care of customers
- Manage which employees sign the contract
- Commission management
Reporting system
- Report existing customer lists.
- New customer list reports for day, week, month and year.
- Report employee schedules to customers.
- Report the list of leads.
- Customer debt report.
- Report the list of each care worker.
Report the product customers are using.
ADVANTAGES OF SOFTWARE
The software is highly customizable, when applying the software you can create management modules that suit your needs without having to change existing operating processes. The software helps to manage customers more professionally and simply, reducing staff time and saving costs for businesses.
SKYTECH TECHNOLOGY DEVELOPMENT CO. LTD
Address: Lot 43, P3.10, Hoa Binh 4 Street, Hoa Quy Ward, Ngu Hanh Son Dist. Danang
Representative office: 320 Street 2/9, P. Hòa Cường Bắc, Q. Hải Châu, TP. Danang
Phone: 0905.063.126 – 0902.401.024.
Email: sales@skytechkey.com
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